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Terms & booking policy

Last updated: November 2026

1. Who we are

This website is run by Billions Barber Shop, 1–2 Victoria Arcade, Great Yarmouth NR30 2NU. Phone 07860 354037, email David10pt@hotmail.com.

2. Bookings

• Booking on this website sends us a request. Your appointment is only confirmed once we reply to you.
• Times shown on the website are based on our opening hours, not a live diary, so occasionally the time you ask for may be taken. If so, we'll offer you the nearest free slot.
• Please give a mobile number we can reach you on. If we can't confirm your booking, it isn't held.
• Walk-ins are always welcome. Booked clients are seen at their booked time, so walk-ins may have to wait.

3. Cancelling or changing

• If you can't make it, please let us know at least 24 hours before by call, text or WhatsApp so someone else can have the slot.
• If you often miss appointments without telling us, we may ask you to walk in rather than book.
• If we ever need to move your appointment (for example illness), we'll contact you as early as we can and rebook you at a time that suits you.

4. Running late

Please arrive a few minutes early. If you're more than 10 minutes late we may need to shorten your service, or move you to the next free slot so other clients aren't kept waiting.

5. Prices & payment

• Prices on the website are in pounds and include any VAT that applies. We'll always tell you the price before we start.
• Longer, thicker or more detailed work (designs, braids, restyles) may cost more. We'll agree it with you first.
• You pay in the shop after your service. We accept cash and card. We don't take payment on this website.
• We try to keep website prices up to date, but if they ever differ, the price in the shop applies.

6. Children

Kids are very welcome. Children under 16 should come with a parent or guardian, who'll agree the style with us.

7. Your haircut

• Tell us about any allergies, skin or scalp conditions before we start.
• If you're not happy with your cut, tell us while you're in the chair, or within 48 hours, and we'll put it right free of charge where we can.
• We can refuse or stop a service if it isn't safe, for example a scalp condition, or if someone is abusive to staff or other clients.

8. HairCare products

• Reserving products on the website sends us a message. Nothing is paid until you collect and pay in the shop.
• We'll hold reserved products for 7 days.
• The "2 for £25" offer applies while stocks last and may end at any time.
• Your legal rights for faulty products are not affected.

9. This website

• We try to keep the information here accurate, but opening hours, prices and products can change. If you're travelling a long way, give us a call first.
• The photos, video and logo on this site belong to Billions Barber Shop. Please don't reuse them without asking.
• How we handle your details is explained in our privacy notice.

10. The legal bit

Nothing in these terms affects your statutory rights as a consumer. These terms are governed by the law of England and Wales.

Questions?

Call 07860 354037, message us on WhatsApp, or pop into the shop.